Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

In this case, the tide is COVID-19, and those swimming without their skivvies are organizations that never got around to embracing digital transformation. Now they’re racing to adapt, innovate, and ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Cloud adoption can look like progress while quietly preserving the same operating problems. Spreadsheets don’t disappear. They just move. A tracker becomes a shared sheet. A workaround becomes a tab.

What if you could take the most tedious, time-consuming tasks in your workflow and have them completed with precision and speed—without lifting a finger? Imagine automating everything from analyzing ...