Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

O2 customer data is being sold by criminals on the dark net, the Victoria Derbyshire programme has learned. The data was almost certainly obtained by using usernames and passwords first stolen from ...

Well this is awkward. An O2 customer who'd spent some fairly infuriating time chatting to an operator from the phone network has spoken out about how pissed off she was to discover that said customer ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

Add Yahoo as a preferred source to see more of our stories on Google. Markus Haas, CEO of Telefónica Deutschland, pictured at the headquarters of mobile communications provider Telefónica (O2). The ...

Customers of O2 have claimed they have been misled about renewal deals after being cold-called by a third party. Users of the mobile network claim to have faced bills of hundreds of pounds after their ...

O2 new national Wi-Fi network is free of charge, to anyone and everyone, whether they're O2 customers or not. And there isn't even a catch... Richard Trenholm Former Movie and TV Senior Editor Richard ...

O2 has implemented new features on its UK mobile network designed to analyse the activity of customers in real time and make changes to the network on the fly to optimise their experience. The mobile ...

O2 has warned millions of iPhone and Android users over a "two word" text that raids your bank. O2 is circulating a warning over a 'Dear customer' scam - urging people to take care and exercise ...