Thinking back a few years, Fisker Automotive emerged on the scene in 2008 as a competitor to Tesla with the launch of the all-electric Karma — its first and only vehicle. The company went into ...

OTTAWA—Ross Video is launching a new support program, RossCare+, that the company says will better serve the diverse needs of its customer base. RossCare+ will offer three tiers of support for ...

According to HubSpot, happy customers are the top referral sources for companies. But turning a new client into a happy customer requires a successful customer onboarding strategy. If the experience ...

NEW YORK (MarketWatch) -- Microsoft Corp. Monday unveiled a restructuring of its customer support program for legacy products. The company said the restructured program follows a six-month customer ...

Chris is the CMO of FlexMR, a hybrid research agency & tech firm that empowers brands with agile insight. He also hosts the MRX Lab podcast. In 2006, Fred Reichheld and Rob Markey published a book ...

Why it matters: Earlier this week, HP announced the launch of xRServices, its mixed reality-based support service to tackle printer problems for industrial customers. The virtual service aims to ...

TempWorks Software announced today major changes in its system maintenance and customer support program TempWorks Software, a Twin-Cities based provider of staffing and recruiting software, announced ...

As the pieces of Microsoft's recent sales reorganization are continuing to fall into place, Microsoft is undertaking a massive overhaul of its Premier Support organization -- its services unit that ...

Companies looking to hold onto support for aging Microsoft software as they plan migrations will now have access to a safety net – but it comes at a price. Microsoft this week made its first revisions ...

Manufacturing challenges must be resolved with speed and accuracy to reduce downtime and maximize output. A significant step in this process is to help manufacturers choose, implement and most ...